Frequently Asked Questions
Find answers to these topics:
General information
Production & Shipping
Where are the products manufactured?
All mattresses are manufactured exclusively in Germany. Even the foams are sourced from national foam manufacturers and the covers are sewn in Germany with careful manual work.
Which shipping partner will deliver my order?
Mattresses, toppers and bedding are shipped in a DHL package.
Slatted frames are shipped by a forwarding agent; children's slatted frames by GLS.
Can I specify a delivery date?
The delivery conditions vary depending on the product. You can view the delivery details in the shipment tracking on the respective shipping service provider's website and also make changes there:
Mattresses, toppers and bedding are shipped with DHL.
Slatted frames are shipped by a forwarding agent; children's slatted frames by GLS.
When can I expect to receive my order?
Please refer to the product details for the respective delivery time. All products are conveniently delivered to your home. Shipping is carried out by a parcel service or, in the case of slatted frames, by a forwarding agent.
Is delivery to Austria or Switzerland possible?
You can place orders to Austria via this store
For orders to Switzerland please visit am-qualitätsmatratzen.ch
We ask for your understanding that we cannot offer a VAT refund for the export of goods ordered in the German shop.
Payment & Invoice
What payment options are available?
You can choose from various payment options when completing the order process, such as PayPal, credit card payment, advance payment or purchase on account (Klarna). You can find a full list here.
When and how do I receive an invoice?
If you require an invoice, we will be happy to send it to you. In this case, simply contact our customer service.
Test sleep & return
How long is my trial sleep period?
Your trial period is 100 days if you order via our website and 30 days if you order via Amazon or other marketplaces. The period applies from receipt of the mattress. Within this period, you can return the mattress at any time without giving reasons or exchange it for a different firmness level.
How does a return work?
If you wish to return your order, it is sufficient to inform us in writing. Simply send an informal e-mail to info@am-qualitaetsmatratzen.de. We will then initiate the return shipment and refund the purchase price. This will not incur any costs for you.
How do I get my money back if I want to return my order?
In the rare event that you wish to return your order, you can simply contact us by e-mail within 100 days of delivery. contact us by e-mailto return the goods. In the event of collection, we only need your telephone number so that the forwarding agent can contact you to arrange an appointment.
You will receive your money within two working days of receipt of the goods at the latest. No ifs and buts.
Mattresses
100 nights of trial sleep - how does it work?
How can I return my mattress?
What is the best way to care for my mattress?
What do I need to consider when getting used to the mattress?
What do I do if I don't like the mattress?
What should I look out for when unpacking the mattress?
What are the advantages and disadvantages of pocket spring mattresses?
What is a pocket spring mattress?
How do the spring mattresses differ?
How do I find the best pocket spring mattress?
Are pocket spring mattresses suitable for side sleepers?
Are pocket spring mattresses suitable for back sleepers?
Are pocket spring mattresses suitable for stomach sleepers?
Pocket spring mattress or cold foam mattress?
Pocket spring mattress or latex mattress?
Topper
How can I return my topper?
How can I try out the topper for 100 nights?
What is the best way to care for my topper?
What do I need to consider when acclimatizing my topper?
What do I do if I don't like the topper?
What should I look out for when unpacking the topper?
Which topper material is right for me?
Slatted Frames
Bedding
Can't find the right answer?
- By e-mail: Write an e-mail to info@am-qualitaetsmatratzen.de.
- By telephone: Call us on 0221 / 986 571 78
- Via live chat or WhatsApp: Use the contact functions on our website.
Not the right one for you?
Our team will be happy to help you! Simply use one of the contact options - we will help you quickly and easily.
